![]() ![]() ![]() One employee rushed us saying that our time would start counting if we didn’t hurry up only to realize that the 2 tubes that we had ordered were not even ready. I want to still be objective therefore I ‘ll write every single details and you can make your decision of course.Īfter waiting for our two boats for a while. The reason why is the lack of professionalism of the manager himself. However this is not the reason why I am writing this review as I saw it as a minor mistake that was later fixed. Since we had a large group, the aquatic center employees had trouble 1)matching our faces to our names and ended mixing up two reservations because two brothers had the same last name and 2)differentiate between people who rented boats and those who rented Jet Skis. The reservation/30 mn orientation process was a bit messy and confusing to begin with. I will not be going back there and do not recommend it based on my experience here is why: I’ve been going to Deep Creek Lake with a large group of friends for the past 3 years, and this was my second time at the aquatic center. The staff was polite through the whole thing. Overall, we made due with the boat and had a good time. There also was a broken piece on the ladder which had the potential to easily cut someone's hand while entering the boat. I will comment the awning was torn and we had to rig up to prevent it from tearing further. The correct boat came back shortly and we were on our way. They offered me and extra 3 days free for the water tube which I was satisfied with. ![]() I expressed they were wasting the boating time of 6 people and that is worth something. Originally they apologized and told me it would be "soon". We waited over an hour before I went inside to complain. They told us it should be about 10-15 min. The bot we were to change to had already left. We were nice about it and drove right over there to make the switch. They called us about an hour later and told us to come back and switch it with the correct one. Unfortunately, they sent us out with the wrong boat. There was a little wait to pick it up which is to be expected. No clue how or why these people are in business with such awful boats and customer service (or lack of customer service) Additionally! The gas station said "oh you don't have a gas cap" when we pulled up for any question on whether we lost it or not :) Inspect your boat thoroughly before renting to prevent this happening to you. We tried to argue but they literally will not (1) listen to you nor (2) give you the time of day. They also charged us $35 for a lost gas cap that was not there to begin with. And the best part? We had a two day rental so after notifying them about the piece falling apart, they gave us the same boat the next day with one screw in it. Absolutely 0 care is given to the boat or the safety of its passengers. We lost a piece of the boat that was poorly screwed on while we were driving it which was extremely dangerously. The boats are quite literally falling apart. There was nothing we could do about a piece of trim that was screwed on by the company by a few rusty screws :) Please click here to see our full cancelation policy.*Update******** the boat was falling apart when it was rented to us. Please click here to see our safety page. We do not allow 2 hour rentals during peak times.We do not have overnight docking available but we recommend calling High Mountain Sports at 30 if you do not have access at their rental property Both drivers need to be present at the time of boat pickup.ĭogs are allowed onboard. Maximum two drivers permitted per rental period. Please see below for individual accessory prices. The club is located at 1070 Deep Creek Drive, where our Gas Dock is also located. The access is Monday through Thursday only on the days you have the boat rented. This includes access to the inground heated pool with a retractable roof and the lakeside cafe and water toys such as stand up paddle boards. Guests who rent for 5 or more days receive access to the Deep Creek Marina Club Monday through Thursday, as long as they have the boat rented. Two hour rentals are not offered from Memorial Day to Labor Day. *Hourly rentals are available on a first come first served basis. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |